video security monitoring

home and business security

Brinks absolutely excels at customer service and smart home features, doesn’t require a landline, and offers the “fastest alarm response” right to your smartphone. But the company lacks in its diversity of contract options, availability of any kind of theft guarantee, and in its transparency of some key features and prices. Whether or not the security system is “easy on you” is up for interpretation. If you’re well versed in current technology trends and appreciate the involvement of your smartphone and touchscreen devices for your home, you’re in luck. Brinks Home Security is incredibly tech oriented and partners with the Nest brand for low maintenance, sleek tech options in the most basic Brinks package called “Nest Secure. ” These kinds of home automation features, which correlate with customer satisfaction according to J.

elderly safety alarm

There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high level customer service. I was misinformed about my service cancelation when I spoke with agent Kelly M over chat through my vivint app. I was told to send an email and the sevice would be canceled within 30 days. I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over $1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had only paid 3 years of, at the amount of over $2100. I feel this should be canceled in 30 days as I was told would happen with the first agent I spoke with through my app chat.